Right of Revocation / Return
(1) The customer has the right to revoke his declaration of intention to conclude a contract in writing (e.g. by letter, fax, e-mail) within 2 weeks without stating a reason or - if the goods are sent to him before the expiration of the term of revocation - by returning the goods. The term begins after receipt of this information in writing, but not prior to the receipt of the goods by the recipient (in the case of recurrent delivery of similar goods not prior to receipt of the first partial delivery), and not prior to compliance with our obligation to provide information in accordance with the Dutch Law.
(2) The customer can return his/her purchase to us in its original condition within 14 days of the date the customer received the item, with any seals and/or shrink-wrap intact, and IP will issue a full refund for the price that was paid for the item. IP can only accept the return of opened items if they are faulty. IP reserves the right to send back items to the customer that have been returned to it after 14 days unless they are faulty.
(3) Digital downloads cannot be returned after purchase - all download sales are final. If the customer is experiencing an issue with a digital download, he/she should contact IP.
(4) To comply with the term of revocation, it is sufficient to send the notice of revocation or dispatch the goods in time. The notice of revocation has to be addressed to:
service@philharmony.com
After the receipt of the revocation IP will send the customer the return address.
In the event of IP sending the customer a replacement for a damaged, defective or wrong item, the customer must return the item to IP within 14 days. IP reserves the right to charge the price of the replacement item to the payment card used for the original order if the customer does not return the original item to IP within 14 days of the date on which IP confirms that it will issue a replacement.
The customer should use the IP cardboard box and the manufacturer's original package to return the item and include the name of the person who ordered the items and the order.
Consequences of Revocation / Return
(1) In the event of a valid revocation, the goods and services as well as payments received by both parties shall be returned. In the event that the customer is unable to return the goods or services received to IP in whole or in part, or if the customer can only return them in a deteriorated condition, the customer is obliged to compensate IP for the loss in value.
(2) Any obligations concerning the reimbursement of payments have to be fulfilled within 30 days. For the customer, the term commences on the day of dispatch of the notice of revocation or of the goods, for IP it commences on the day of receipt of the customer's notice of revocation or of the returned goods.